{"id":13,"date":"2026-07-29T19:57:49","date_gmt":"2026-07-29T19:57:49","guid":{"rendered":"https:\/\/irthuae.com\/?page_id=13"},"modified":"2026-07-29T19:57:53","modified_gmt":"2026-07-29T19:57:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/irthuae.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-03dd46ee\">At <strong>IRTH<\/strong>, every product is carefully crafted and personalized with precision. Because our products are custom-engraved to your specifications, please review our refund and return terms below before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-54b77b24\">1. Custom &amp; Personalized Items (Final Sale)<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1da2cd53\">Due to the personalized nature of our products (custom names, text, and uploaded artwork\/PDF designs), <strong>all custom orders are final and non-refundable<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-62c023aa\">We cannot accept returns, exchanges, or cancellations once a custom order has gone into production, except in cases where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item arrived damaged or defective.<\/li>\n\n\n\n<li>The engraving does not match the text\/design submitted with your order.<\/li>\n\n\n\n<li>An incorrect item or color variant was sent by mistake.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-db5b1aad\">2. Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-97ae9010\">Your satisfaction is our priority. If your order arrives damaged during transit, defective, or with an error in customization made on our part:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact us within <strong>48 hours<\/strong> of receiving your package.<\/li>\n\n\n\n<li>Send an email to <strong>officialirth@gmail.com<\/strong> or WhatsApp us at <strong>+971 50 990 1280<\/strong>.<\/li>\n\n\n\n<li>Include your <strong>Order Number<\/strong>, a brief description of the issue, and clear photos\/videos showing the damaged or incorrect product and packaging.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9e1fdb8b\">Once verified, we will arrange a <strong>free replacement<\/strong> or issue a full refund to your original payment method.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-166e3ee4\">3. Order Cancellations &amp; Changes<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d94998c8\">If you need to change your customization details (such as the name or PDF design) or cancel your order, you must contact us within <strong>2 hours<\/strong> of placing the order. Once processing or engraving has begun, no changes or cancellations can be made.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-94c84cde\">4. Non-Customizable \/ Standard Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e5940124\">If you purchase a non-customized product and wish to return it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return requests must be submitted within <strong>7 days<\/strong> of delivery.<\/li>\n\n\n\n<li>The item must be unused, in its original condition, and in original packaging.<\/li>\n\n\n\n<li>Customers are responsible for return shipping fees unless the return is due to our error.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a70041b1\">5. Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0f6d3245\">Once your returned item is received and inspected, or your claim for a damaged item is approved, your refund will be processed. The credit will automatically be applied to your original method of payment within <strong>5 to 10 business days<\/strong>, depending on your card issuer or bank.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-da4693c9\">6. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c08b7214\">For any questions regarding refunds, returns, or order issues, feel free to reach out to our team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> officialirth@gmail.com<\/li>\n\n\n\n<li><strong>Phone \/ WhatsApp:<\/strong> +971 50 990 1280<\/li>\n\n\n\n<li><strong>Social Media:<\/strong> <code>@irthofficial<\/code> (Instagram &amp; TikTok)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1196,"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/1196"}],"wp:attachment":[{"href":"https:\/\/irthuae.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}