At IRTH, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit or place an order on our store, we collect the following personal information:

  • Order & Contact Details: Your name, shipping address, phone number (+971 50 990 1280), and email address (officialirth@gmail.com).
  • Customization Data: Any names, text for engraving, or custom artwork/PDF files you upload to design your personalized product.
  • Payment Data: Payment transactions are processed securely through our payment gateway partners. We do not store your credit card or sensitive financial details on our servers.
  • Device & Usage Data: Information about your browser, IP address, and how you interact with our website via cookies.

2. How We Use Your Information

We use your information strictly to fulfill your order and provide a seamless shopping experience:

  • To process, engrave, and ship your customized orders to your address.
  • To communicate with you regarding order updates, tracking, or support queries.
  • To review and process uploaded PDF files and names specifically for laser engraving.
  • To improve our website performance, user experience, and customer service.

3. Custom File & Artwork Privacy

Any custom names, designs, logos, or PDF files uploaded to IRTH are used exclusively for manufacturing and engraving your requested products. We do not sell, share, publish, or reuse your custom artwork or personal designs for any other purpose without your direct consent.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share necessary details with trusted service providers who help us operate our business, such as:

  • Logistics & Courier Partners: To deliver your items within the UAE and internationally.
  • Payment Processors: To handle secure online payment transactions.
  • Hosting & IT Services: To keep our store running securely.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember items in your cart, and analyze site traffic. You can choose to disable cookies through your browser settings at any time.

6. Data Security

We implement industry-standard security measures to safeguard your personal data and uploaded files against unauthorized access, alteration, or disclosure.

7. Contact Us

If you have any questions or concerns regarding our Privacy Policy or your personal data, please contact us at:

  • Email: officialirth@gmail.com
  • Phone / WhatsApp: +971 50 990 1280
  • Social Media: @irthofficial (Instagram & TikTok)